Wed 8-17
Introductions
Wed 8-24
Basic Hardware Components
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Customer Experience Skills
Managing Customer Interactions
Documenting Customer Interactions
Homework: Go to ifixit.com or everymac.com and find a model of Apple Computer,
then try to buy that exact model.
Report your findings to the class. You do not need to submit anything in writing but you are free to if you'd like.
Wed 8-31
Basic Troubleshooting
Determining Service Levels
Wed 9-7
Safety First
ESD Precautions
Embedded Battery Safety
Wed 9-14
Introduction to Mac Hardware
Evaluating and Isolating Mac Issues
Wed 9-21
Resolving Mac Educational and Environmental Issues
Resolving Mac Hardware and Software Issues
Diagnostics
Wed 9-28
OSX El Capitan: Navigation
OSX El Capitan: Control
OSX El Capitan: System Preferences
OSX El Capitan: Apple ID
OSX El Capitan: Setup
OSX El Capitan: Updating OSX
OSX El Capitan: Power Management
Wed 10-5
OSX El Capitan: Security
OSX El Capitan: User Accounts
OSX El Capitan: Time Machine
OSX El Capitan: Connectivity
OSX El Capitan: iCloud
OSX El Capitan: Mail
OSX El Capitan: Continuity
Wed 10-12
Review for Midterm
Wed 10-19 MIDTERM
Wed 10-26
Repairing All Macs Pt 1
Repairing All Macs Pt 2
Wed 11-2
Looking at the New MacBooks
Wed 11-9
Class Cancelled
Wed 11-16
Enterprise Mac Administration
https://www.youtube.com/user/JAMFMedia
https://www.usenix.org/conference/lisa13/managing-macs-google-scale
Wed 11-23
NO CLASS THANKSGIVING WEEK
Wed 11-30
JAMF/Casper Demo
Wed 12-7
Review for Final
Wed 12-14
FINAL